Falcon Fraud is a product HomeTown Bank uses through our debit card provider, Shazam. It helps identify and reduce fraud risk by detecting potentially fraudulent PIN and signature-based debit transactions that could be run through your debit card.
Falcon Fraud works by identifying transactions based on a pre-determined set of parameters that appear to be suspicious. If a transaction goes through that is suspicious, Shazam will directly contact the customer to determine if the transaction is valid or not.
If they do not have a successful call attempt, Shazam will put a temporary block on the debit card to prevent further fraudulent activity to protect both the customer and the bank.
Traveling could flag fraudulent activity on your account if you do not let your local HomeTown Bank know you will be traveling with your debit card. Here are some steps to take when traveling so your card isn’t marked as fraudulent and blocked:
- Notify bank of travel destinations and dates before you travel
- Verify current contact information with the bank.
- PIN transactions are more secure and are less likely to be flagged for fraud.
- Always carry alternate means of payment in case your card were to be blocked.
- Download Brella Card Manager from your app store to receive debit card notifications to your smartphone.
If your card is blocked due to fraudulent activity, you can contact Shazam directly at (866) 508-2693 or your local HomeTown Bank to take further action to get your card unblocked.
